1. Can I pay Easy Plan by bank transfer? You can pay by bank transfer only the Annual Easy Plan Plus, while for all other subscriptions the expected mode of payment is by credit card.
2. What will happen at the end of the month? You will be informed by email, a week before, of the expiry of your Easy Plan.
The subscription renewal through the website is automatic, but you can unsubscribe at any time. The subscription renewal through the app is not automatic.
You will be alerted with an e-mail seven days before the expiry to provide for renewal.
The geographical FAX number is kept active for up to seven days after the expiry of Easy Plan. After this period, the number will be deleted.
3. Faxes and text messages not used in the month are cumulated? Faxes and text messages not used in the month are not cumulated with those of the following month.
4. What is needed to activate the Geographic number? Remember to send your ID card or your passport to helpdesk@easyofficecloud.com to activate the Geographical FAX number with the prefix of your area of residence.
5. What does the connection to Dropbox mean? You can link your Dropbox to the app Scan FAX EasyOffice and to your EasyOffice Cloud account. Credentials for access to Dropbox are asked for only the first time. You can store all your received faxes and share them with all of your colleagues, employees and friends.
1. Do i have to pay for the app Scan FAX EasyOffice and to register on the site EasyOffice Cloud? The app and sign up to the site are completely free and they will allow you to send for free the first FAX page to try the service. To continue to send FAXES you can top up your account credits or activate a Plan for the sending and receiving of FAXES, without limitations, wherever you are.
2. Where you can read the received faxes? You have several ways to read your received faxes. You can find them in your e-mail box in PDF format. By accessing from a PC, Mac or tablet your account on the site www.easyofficecloud.com, and read them from your private area. Finally, if you've downloaded the app Scan FAX EasyOffice, you will receive a notification when a FAX is received.
3. Do I have to activate a Plan to receive faxes? Yes, to receive faxes you must have an Easy Plan, with a dedicated geographic FAX number to receive faxes, wherever you are and without limits, with the addition of extra fax pages and storage on Dropbox.
4. What do I need to send a fax? To send FAXES with no limits and no thoughts you can choose to activate a full subscription Plan for both the sending and receiving of FAXES, which includes storage on Dropbox.
Service areas: Italy, Spain, Sweden, Portugal, England, Austria, Belgium, Canada, Ireland, Netherlands, United Kingdom, Czech Republic, United States *, Sweden, Germany, France, Denmark, Finland, Greece, Norway, Switzerland.
*Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri , Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington , West Virginia, Wisconsin, Wyoming.
