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The constant help for each service

 

General Information

1
Can I change my details?
By accessing the PROFILE section in the menu extension, you can modify:
- Your password
- Enable and disable receiving the newsletter
- The personal data
- The data for billing
- The default sender of the sms
- The default sender of the fax
2
If I lose my access data how can I retrieve them?
In case of loss of password, just go to the login section stationed at the top of the home outside of the site, and click on forgotten password, after entering the username (the email address used during registration) you will receive an e-mail with the new password.
3
Can I change my password?
After the first login, the password can be modified from the section PROFILE (insert icon) in the internal menu. Simply click on edit, enter the new password and save it.
4
After how long can I use the free bonus?
Upon registration, the free bonuses are now available and can be viewed in the Credits.
5
Can I unsubscribe from the portal?
By sending an email to helpdesk@easyofficecloud.com you can request to unsubscribe from the portal.
6
Can I unsubscribe from receiving the newsletter?
If you do not wish to receive our newsletter with information about new products and promotions, you can disable it in the PROFILE (insert icon), simply by removing the check mark next to 'Receive news from the world Watson.'

 

Phonebook

1
In what format can I import my contacts?
In case of loss of password, just go to the login section stationed at the top of the home outside of the site, and click on forgotten password, after entering the username (the email address used during registration) you will receive an e-mail with the new password.
2
Can I export my phonebook contacts to PC?
You can export the phone book contacts on your PC in Excel format by simply clicking [Export Contacts]. You can also find in the file, all the entries relating to each contact (Last Name, First Name, Date of Birth, E-mail, Home Phone, Work Phone, Fax, Address, City, Zip Code, State, Country, company, Qualification, Gender).
3
Can I edit a contact?
The contacts can be modified in the Contact manage section inside the book. Just select the contact you want to change and click on the edit icon, so the contact card will appear on which you can act and apply the necessary changes.
4
Have I some limitations in the creation of groups?
Groups help in the management of contacts to send sms and fax and there is no limit to the number of groups that can be created in the directory.

 

Recharge

1
How do I recharge my account?
EasyOffice offers the ability to recharge the prepaid account with multiple payment terms to ensure maximum flexibility to its users.
2
Payment by credit card on-line
It 'possible to charge the credit or purchase services with a credit card or pre-paid. We accept the following credit cards: Visa - Mastercard - American Express. The transaction is processed through Banca Sella’s virtual POS and WatsON L.L.C. saves the credit card information only upon request of the Client, who can select to memorize the data in order to expedite subsequent purchases. The User can delete the card information at any moment. Payment is in a secure and encrypted mode, in compliance with the security procedures guaranteed by the circuit, and allows the purchase to be completed in real time.
3
Payment by PayPal
In case of purchase through the PayPal payment method the customer will be directed to the PayPal login page. The amount of the order is debited from the customer's PayPal account at the time of order. At no time during the purchase process Watson Srl is able to know the financial information of the customer. As there is no transmission data, there is the possibility that the latter are intercepted. No archive of Watson Srl contains or maintain such data. For each transaction made with the PayPal account the customer will receive a confirmation email from PayPal.
4
Payment by bank transfer
If you are not in possession of a credit card, you can recharge your account by bank transfer or purchase services. Once you have selected your payment method you will find all the information necessary to complete the transaction. The timescales for crediting of charging is about 4/5 days (depending on the bank) or by fax 24 hours ahead of the payment slip to our Sales Department.
5
How can I recharge my free credits?
EasyOffice gives you the opportunity to access bonus credits by using the 'Invite A Friend'. The service gives 5% charge more on the first charge of the guest, both the customer calling and the friend invited. The invitation request is made by sending the mail or by writing a custom preset in the 'Invite a friend' in the Contact.
6
Do credits expire?
Credits, have no expiration, you can always use them at a later date.

 

FAX

1
How do I send a fax?
Sending a fax with Easy Office is simple as forwarding an SMS. Just enter the appropriate section, select the contact or the group or just manually enter the recipient. Dial the fax, add attachments in the File Manager and / or PC and choose between delayed or immediate sending. In the display sent FAX you can view the results and receive a confirmation by an email receiver on the address given while registrating.
2
How do I understand if my fax was sent?
The success or failure of the FAX is displayed in the same section where you can see the recipient, the date of the request, the date of dispatch, the cost, the number of pages, status, and you can download the pdf, store the document in your File Manager or export the entire document in excel to get the full picture of your fax. You’ll find the history of the SMS sent or scheduled, the received faxes, the faxes sent, without time limits.
3
Can I attach files to FAX, in what format?
You can attach files from PC or to your fax document management in all popular formats: 'odt', 'sxw', 'rtf', 'doc', 'wpd', 'txt', 'html', 'ods', 'sxc', 'xls', 'csv', 'tsv', 'odp', 'sxi', 'ppt', 'odg', 'pdf', 'png', 'jpg', 'jpeg', 'gif', 'tif', 'tiff'.
4
In case of failure is the operation automatically repeated?
Yes, the operation is repeated 7 times every 5 minutes, the user will see the icon 'in the queue'. In case of failure the icon changes to 'failed'.
5
Do I also pay the undelivered fax pages?
With EasyOffice will be scaled only the number of pages sent. If the interruption occurs during the sending of the first page the cost is 1 credit, but if the page is not just sent, because the fax is busy or does not respond, nothing is deducted and the sending is repeated.
6
Is there a minimum or maximum number of sendings per week?
EasyOffice does not have unlimited fax sending daily or weekly, you can use the service to send massive promotional messages via fax simply selecting the 'Massive' option before filling out the fax.
7
In the fax sent is there any reference to EasyOffice?
Faxes sent have no reference to EasyOffice; there is just what you have written.
8
What is the service of FAX receiving?
The EasyOffice service for receiving FAXes allows you to receive FAXes directly on your own mailbox and on the mobile phone in PDF format, without the need of a physical apparatus. The received FAXes are available also in mobility and easily storable in the File Manager. To activate the service, you must have a geographical number for receiving FAX included within the subscription monthly or yearly of Easy Plan Basic or Easy Plan Plus. The geographical number, without which you cannot receive faxes, but simply send them, is a normal fixed number with prefix in the area of residence and is automatically assigned, unless otherwise specified requests for different prefixes for which you have to directly contact the service. To activate the geographical number you need a valid identity document attesting the residence.
9
How much does receiving faxes cost?
The service to receive FAXes is included within the subscription monthly or yearly of Easy Plan Basic or Easy Plan Plus.
10
What is the function of the geographical number for receiving FAX?
The geographical number gives each user a service that gives you the ability to receive faxes anywhere, by anyone, on your PC and mobile phone. It is a normal fixed number with prefix in the area of residence and is automatically assigned, unless otherwise specified requests for different prefixes for which you have to directly contact the service. To activate the geographical number you need a valid identity document attesting the residence.
11
How can I view received faxes in my inbox? In what format?
FAX The received are displayed in the inbox as attachments in PDF format, easily storable in document management.
12
What do I need to receive faxes in my mailbox?
To receive faxes directly to the mailbox and the mobile phone you must have activated a geographical number, and to send faxes you simply do not need to activate it.
13
Can I send fax from email?
It 'possible to send from any e-mail and anywhere you have an internet connection, fax and sms to all with a simple click and store files in their document management! It 's easy and most importantly it is free! Just turn 'Services via e-mail' and the system will assign an EMAIL address and an access code, necessary to use the services via email. It’s possible to always display this data and regenerate the password if necessary.

Mail2Fax service
To send FAX via MAIL just log on your mailbox and select a new message, enter your EMAIL address assigned by Easy Office in the Recipient field and the number to which you want to send in the Object of the FAX EMAIL. In the body of the EMAIL report the access code, without other words. It is possible to attach files and / or images to the message. By clicking 'Submit' the operation is completed. Confirmation of the outcome of sending FAX will be sent by mail, and you can control the traffic and the remaining credits from the dashboard.
14
It 'possible to integrate the service of sending FAX in my system?
The service of sending FAX can be integrated into your system (websites, management, etc ...) and offers the possibility to manage the sending from within leaving only the recharge and control of the account available from your panel EasyOffice.

 

SMS

1
What does it mean that you can only send high quality SMS with EasyOffice?
Today many companies similar to ours allow you to send SMS to single or multiple at seemingly more cost-effective prices, making a comparison is simple, these lists are always online and the prices are recited in the foreground, what is often omitted is that at that cost it is not always guaranteed the message delivery, so you may pay for a service without the security to be successful. Other operators instead leave the choice between sending standard SMS (with no guarantee of delivery) at an affordable price, or high quality SMS (with guaranteed delivery) at a price of course higher. To give you a service you can rely on upstream we prefer to do a choice of seriousness. That's why with EasyOffice you can only send SMS of high quality.
2
How do I send multiple text messages at once?
To send multiple text messages at once, simply enter the SMS section and select the contacts or groups that you want to include in sending massive, write your message, choose either immediate or delayed and, after viewing the list and send.
3
Each SMS includes many characters?
For every SMS you have 160 characters and you can send up to 4 SMS in a single text.
4
Can I schedule the sending of SMS?
In the options of sending an SMS, you can set the recipient, write the message and choose the Delayed or Immediate modality; in the second case, you can set also the date and time at which you want to send the message.
5
What might be the reasons for not sending?
First of all, maybe a little trivial, the lack of sufficient credit for sending or, as in most cases, the wrong number of the recipient.
6
What happens if I finish a multiple sending credit?
The service stops responding when the credit ends, you will receive the first contact on the list until exhaustion credit.
7
Can I send SMS from email?
It 'possible to send from any e-mail and anywhere you have an internet connection, fax and sms to all with a simple click and store files in their document management! It 's easy and most importantly it is free! Just turn the 'Services via e-mail' and the system will assign an EMAIL address and an access code, necessary to use the services via email. It’s possible to always display this data and regenerate the password if necessary.

Mail2SMS service
To send SMS to your mailbox just access your mailbox and select a new message, enter the recipient's phone number followed by e-mail@sms.mywatson.it (eg3463125669@sms.mywatson.it) in the Recipient field and the text of the message in the Object EMAIL. In the body of the MAIL report the Access Code, without other words. By clicking 'Submit' the operation is completed.
8
Is it possible to integrate the SMS service in my system?
The SMS service can be integrated into your system (websites, management, etc ...) and offers the possibility to manage the sending from within leaving only the recharge and control of your account available from your panel EasyOffice.
9
What is the function of the option Happy Birthday?
By choosing the option Happy Birthday, it will send preset and customized messages automatically.

 

Document Management

1
How do I store the files?
The File Manager, convenient resource for EasyOffice to store files and make them always available also in mobility, is easy to use; just create folders within which upload files in any format. All the stored documents can be viewed and shared by both the pc from your phone.
2
In what format can I store my files?
The files are archived in any format.
3
For which services is the File Manager good for me?
The File Manager is a valuable resource for sending faxes and emails, you can enter it at any time to attach and view files.
4
Can I store files from email?
It 'possible to send from any e-mail and anywhere you have an internet connection, fax and sms to all with a simple click and store files in their document management! It 's easy and most importantly it is free! Just turn the 'Services via e-mail' and the system will assign an EMAIL address and an access code, necessary to use the services via email. It’s possible to always display this data and regenerate the password if necessary.

Mail2Doc service
By following a simple procedure with a few steps you can store documents in the File Manager by sending an EMAIL. EasyOffice provides a security code for the message of the EMAIL. Just insert the object, attach the documents to store and send the email to archivio@doc.mywatson.it. In a short time an email will confirm the storage and, by browsing the File Manager, you can find the archived documents.

 

Dropbox

1
What I have to do to use my Dropbox Files within EasyOffice?
EasyOffice lets you send the files in you Dropbox Folders as FAX or lets you store received FAXes in Dropbox. To use Dropbox, the first time you want to use this service, you simply need to connect or register to Dropbox. You need to connect to Dropbox only once.
2
How can i use Dropbox Documents to send FAXes?
When send a FAX, you need to click on 'Attach files from your Dropbox' to enter in your Dropbox Folders.
3
How can i store my FAXes on Dropbox?
To store sent and received FAXes in your Dropbox Folders, you need to click on Dropbox icon available in 'Display Sent Fax' or 'Display Received Fax'. You will find them in two new folders created on your Dropbox Account.
In addition, it is possible to automatically archive your own faxes, activating the service within “Automatic Fax Storage.”
4
Are files saved on Dropbox also within Document Management?
The Dropbox folders are also accessible in the Document Manager section. The documents can be sent by fax and e-mail without having to exit the Personal Account page.

 

Services in web service

1
Are Easyoffice services available via webservice?
Yes they are. Our SMS and FAX services are available via webservices and can be integrated inside your systems.
2
How can I insert SMS and FAX inside my system?
It takes you to register for free at our webportal in order to be ready to use our SMS and FAX services inside your applications.
3
Do I need to enter in a contractual agreement with EasyOffice?
Our webportal does not cost a thing and you won’t enter into any contractual agreement.. It takes you to expand customers and it is necessary to top up your account toTEXT, SEND AND POST.
4
What kind of specifications does my system need to have to be integrated?
The protocol you need for our webservices is SIMPLE OBJECT ACCESS PROTOCOL (SOAP). You can ask our engineers for some examples in the most common language (PHP, JAVA, .NET).
5
Has this service a higher cost?
No, it has not. The price is the same whether you use the service from the web, your mobile or not via webservices.

 

Privacy

1
Does EasyOffice share my contacts?
EasyOffice manages contacts only to facilitate individual operations, does not use the contact information in the phone book for commercial purposes.
2
Does EasyOffice share my data with others?
User data will be used only after authorization to the processing of data by the person who registers for the portal www.easyofficecloud.com/en and decides to receive commercial information from Watson Srl and partner companies in exchange for free credits.